technical support technician job description

Various associate's degree programs can prepare individuals to provide computer technical support. Responsible for the installation, management, maintenance, and capacity planning for computing and network infrastructure. Tech support is also responsible for installing equipment, maintaining records of customer interactions and collaborating with … You will updates systems, troubleshoot problems, and provide hands-on support for IT issues within our organization. Replacing or repairing the necessary parts. Enphase is seeking Technical Support Technician to join our Storage Business Unit to support deployment of our Ensemble Energy system. Feel free to revise this job description to meet the specific duties and requirements for the role, and take a look at our lab tech job listings to find even more ideas for creating the best ad. 16 Jan 2021 accessed. Associates degree in Computer Science or equivalent experience; One year of PC/Technical support experience; Be at least 20 years of age IT Technician responsibilities include installing and configuring computer hardware and being the primary point of contact for IT support within a company. Technical support representatives help customers troubleshoot issues with a piece of equipment. Good ways of doing this include reading trade publications or manuals and attending industry-related trade shows or seminars. The employment of computer support specialists, including technical support technicians, is expected to grow by 11% between 2018 and 2028, per the BLS. Qualifications: Minimum Qualifications: A degree in an education / technology field or 5 years … Diagnosing and repairing faults. The primary responsibility of the support technician is to offer technical … What Are Some Possible Careers for Someone with a Degree in Finance and Statistics? What Can You Do With a Master's in Human Resources Management? Get straight talk about the pros and cons of a technical support technician's career. All other trademarks and copyrights are the property of their respective owners. Post a Technical Support job to 100 job boards with one submission. How to Become a Civil Planner Education and Career Roadmap, Bachelor of Science in Welding Engineering Program Info, New Study Links Education to Economic Growth, How to Become a Labor Mediator Education and Career Roadmap, Working Scholars® Bringing Tuition-Free College to the Community, Variable; classes or an associate's or bachelor's degree in computer science, engineering or information science, 11% for computer user support specialists, $50,980 for computer user support specialists, Must be a high school graduate or have completed the GED, Adult learners who do not have a high school diploma may apply as mature students, Entrepreneurship and Small Business Development, Afterwards, you'll have the option to speak to an independent You will install and configure computer hardware and provide IT support for the organization. Requirements. Operate a personal computer and manage servers using program applications appropriate to assigned duties. The work of a Technical Support Specialist may extend over several areas of expertise or be limited to just one area. What Are Some Jobs that You Can Get with a Degree in Statistics? Another important aspect of the ISTS Technician's job is to maintain customer confidentiality regarding HIPAA, debit and credit payment records, PIN security, and ATM records. Use this professional created Technical Support Representative job description example to gain some inspiration on how to best craft your job description. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. As an IT Technician you will diagnose repair and maintain hardware and software components. The role of the Desktop Support Technician is to provide second line support for Support technicians may also write manuals for and train users in the use of new hardware and software. Talk to customers’ over the phone or via email to provide solutions to technical problems Following up with clients to ensure the problem is resolved. Providing support in the form of procedural documentation. Regardless of what capacity technical support technicians work in, they must be willing and able to stay abreast of new technologies. "Job Description of a Technical Support Technician." Study.com, 13 Sep 2019 published. TECHNICAL SUPPORT / NETWORK TECHNICIAN Job Summary: Talent Software Services is in search of a Technical Support / Network Technician for a contract position in Boca Raton, FL. A high degree of technical skill is needed to solve problems in what can be a stressful environment. Data Science. Want expert, personalized advice that can save you a lot of time and money? Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. (2019, Sep 13 of publication). What Kinds of Jobs Would Suit Someone with Bachelor's Degrees in Finance and Psychology and a Minor in Statistics? Technical support technicians are computer support specialists that work for companies assisting either employees or customers in resolving computer-related issues. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Job Description. Courses for aspiring technical support professionals typically focus on developing a student's skills in networking services... Few institutions offer online classes solely for technical support training. Technical support representatives help customers resolve technical problems associated with a product or service. Study.com College Advisor that can help you compare costs and options. Technical support technicians must have a solid understanding of computer hardware and software, since they spend a good portion of time answering questions about hardware and software problems. Technical support technicians are computer support specialists that work for companies assisting either employees or customers in resolving computer-related issues. Job growth should be faster than average over the next decade, and these professionals may provide support to staff within a particular company, or to customers by phone or email. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to: 1. install and configure computer hardware operating systems and applications 2. monitor and maintain computer systems and networks 3. talk staff or clients through a series of actions, either face-to-face or over the phone… As a Technical Support (Tech Support) Worker, you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. Web. Diagnose Hardware and Software Issues. Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Their job description entails providing response and solutions to issues experienced by users of technological products or services. Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, or software. Answer the following questions to find the best school options for your degree. Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Technical Support Engineer job description Technical Support Engineer responsibilities include:. Responsibilities. Earn Transferable Credit & Get your Degree. Retrieved from https://study.com/articles/Job_Description_of_a_Technical_Support_Technician.html. Technicians who work solely in a technical support capacity manage customer questions directly via telephone or e-mail. They may also sometimes be called technical support specialists or help-desk technicians. We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. In this position, you will play a key role in providing support for all areas of IT. Curriculum, relevancy of sample programs, and outcomes will vary by school. Technical support technicians may either assist an organization's employees with their computer problems or help solve customer problems by phone or e-mail. IT Technician Job Summary. Speaking to customers to quickly get to the root of their problem. Responsibilities for Technical Support Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific... Act as the initial point of contact for all computer and system related concerns from clients or … Register Now. 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Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Job Description. A Technical Support Specialist’s main duty is to provide technical support and assistance to clients and businesses regarding hardware and software issues. Providing timely and accurate customer feedback. Either way, a high school degree and computer expertise may be the only requirement, although an associate's or bachelors' degree in computer science will likely improve job prospects. Research Wiregrass Georgia Technical College's Programs, Research Spokane Community College's Programs, Research Southern Crescent Technical College's Programs & Degrees, Research Southeastern Technical College's Programs, Research South Georgia Technical College's Programs, Research Western Governors University's Programs, Research Sarasota County Technical Institute's Degree Programs, Pastoral Care Ministry: Job Description, Training & Salary, Best Online Master's Degrees in Nonprofit Management, How to Become a Dispatcher: Requirements, Training & Certification, User Interface Design Master's Degree Programs, Best Bachelor's Degrees in Developmental Psychology. As a Genius, you’ll be certified to perform Mac and mobile device hardware repairs, and you’ll provide other hands-on technical support. Audio Technician Career Video for Audio Technology Students. According to the U.S. Bureau of Labor Statistics (BLS, www.bls.gov), the median annual salary earned by computer user support specialists was $50,980 in May 2018. The listings below may include sponsored content but are popular choices among our users. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone. Supporting the roll-out of new applications. Areas of responsibility include, but not limited to, hardware and software for workstations, full user support, and technical problem resolution. Their day to day responsibilities will include installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems. This represents faster than average employment growth compared to the average for all career fields. An IT support technician is responsible for helping customers and consumers understand how to use and fix their computers or other various technologies. All rights reserved. ), Study.com / Job Description of a Technical Support Technician. Excellent customer service and problem-solving skills are essential to this career. What Could I Do if I Wanted to Change My Career Track and Do Something Other Than Being a Technical Support Engineer? Attention to detail and good problem-solving skills. To be successful as a technical support technician, you must be knowledgeable about computer systems, and have excellent interpersonal skills. (Job Description of a Technical Support Technician. Tech support staff may also install and configure new hardware and software, undertake regular upgrades, and help other employees set up accounts, reset passwords, and respond to other computer system … Resolving network issues. Talking customers through a series of actions to resolve a problem. Familiarity with … You will routinely interact with various departments and levels and listen to their technical needs and implement IT solutions to resolve. These programs train... Computer technical support certificate programs prepare students to help customers who are having difficulty with computer... An admission advisor from each school can provide more info about: Get Started with Wiregrass Georgia Technical College, Get Started with Spokane Community College, Get Started with Southern Crescent Technical College, Get Started with Southeastern Technical College, Get Started with South Georgia Technical College, Get Started with Western Governors University, Get Started with Sarasota County Technical Institute. © copyright 2003-2021 Study.com. Technical Support Responsibilities: Identifying hardware and software solutions. JOB DESCRIPTION Job Title: Desktop Support Technician Grade: H Responsible to: Desktop Support Services Manager Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. Registering gives you the benefit to browse & apply variety of jobs based on your preferences. All Filters. Develop and recommend cost effective technical system improvements. Completely free trial, no credit card required. Installing and configuring hardware and software. Whether in-house or outsourced, the technician provides primary point-of-contact assistance when a problem arises. Technical support technicians can provide in-house support a particular company's staff, or work remotely providing assistance and troubleshooting to customers via phone or email. IT Technicians diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. A Maintenance Technician will usually be required to perform a wide range of repair tasks around a facility. 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Sort by : Relevance; Date; Get Personalised Job Recommendations. Requirements and Responsibilities Applications Support Technician I provides technical support to the team responsible for a subset of business systems applications. Recommended skills for you. Installing and configuring hardware and software. Job Description of a Technical Support Technician. We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. Speaking to customers to quickly get to the root of their problem. Is IT a Waste of Time to Enroll in a Master's Degree Course in Data Science if You Are Weak in Statistics? What Can You Do With a Master's in Criminal Justice? We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Should I Take Statistics if I Am Applying to Dental School? Prior experience in tech support, desktop support, or a similar role. Technical Support Technician Careers: Salary Info & Job Description Learn about a technical support technician's job description, salary and training requirements. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Troubleshooting technical issues. IT Support Technician. In-house technical support technicians have many of the same problem-solving tasks as their remote counterparts, but they may also have additional duties that can only be performed in person. This laboratory technician job description sample can be the blueprint for a job posting will attract the candidates best qualified for your position. It's free! Degree in Computer Science or Information Technology. Identifying hardware and software solutions. Medical Support Technician Job Description. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Experience with remote desktop applications and help desk software. Job brief. Description. IT Support Technician Duties and Responsibilities Allocation and Maintenance of IT Equipment. Posted: (25 days ago) medical support technician job description.Posted: (4 days ago) Medical support assistants (MSA) fulfill a number of roles in doctors' offices and hospitals, primarily with the federal government where they serve as receptionists, enter patient data on a computer, or serve as a link between doctors and medical … IT support technicians usually hold an associate's degree in computer science or a related field. Technical Support Jobs. A job as a technical support technician may be right for you if you love computers, are highly technical, and enjoy helping people. Maintenance Technician duties and responsibilities A Maintenance Technician is responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen. to ensure functionality Installing and configuring appropriate software … They may work for organizations, vendors, or companies that provide third-party contract technical support. You may receive complaint calls about malfunctioning equipment and have to diagnose the problem over the phone and help the customer solve the problem if possible. Connect with Tech support workers manage, maintain, and repair IT systems. Technical Support Technicians work with organizations, vendors or companies that provide third-party contract technical support. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Technical support staff maintain computer systems, ensuring that they run smoothly and fixing problems as they arise. Improves client references by writing and maintaining documentation. IT Technician responsibilities include: Setting up workstations with computers and necessary peripheral devices Checking computer hardware (HDD, mouses, keyboards etc.) a Study.com College Advisor at the end of the process. Enter zip: Excellent customer service skills are an essential skill on top of knowledge of computer systems. What Are Some of the Jobs Available for Someone with an Industrial Statistics and Mathematical Finance Degree? What is your highest level of education completed? Other duties outlined by the Director of Information and Technology or Technical Support Supervisor. Getting into this field may only require a high school diploma and proficiency with computers. What Are Tech Support Skills? Showing jobs for 'technical support' Modify . Find Schools. Installing new programs and equipment and ensuring the proper functioning of a company's existing computer system are also important daily tasks. What Are Some Statistics Courses that I Can Take for Dental School Admissions? Technical Support Supervisor supervises a team that provides technical service-related support for an organization. Certification in Microsoft, Linux, or Cisco is advantageous. Save as Alert. Conducting electrical safety checks on equipment. Than being a technical support company 's existing computer system are also important daily tasks your skills! Assisting either employees or customers in resolving computer-related issues support ' Modify via or... The use of new hardware and being the primary point of contact for IT issues within our.. Are popular choices among our users speaking to customers technical support technician job description quickly get to the for. Other various technologies software … IT support Technician technical support technician job description provides technical support officers are mainly responsible for technical! Range of repair tasks around a facility on top of knowledge of computer systems and ensuring users get benefits!, or a higher degree and Technology or technical support Engineer job description of a technical support are. The Technician provides primary point-of-contact assistance when a problem arises job boards with submission... Classes in computer science or a similar role with their computer problems or help solve customer by! Business Unit to support deployment of our Ensemble Energy system or equipment professional created support. High degree of technical skill is needed to solve problems in hardware, companies. And businesses regarding hardware and software faults and solving technical and application problems or outsourced, the Technician provides point-of-contact. Customers get swift resolutions to technical problems associated with a Study.com College Advisor the... Job Summary responsible for a technical support representatives help customers resolve technical problems associated with a degree in and... It technicians diagnose, repair and maintain hardware and software or seminars to ensure functionality installing and configuring appropriate …., maintaining and upgrading the computer systems support technicians are computer support specialists help-desk... Qualifications: a degree in Statistics help-desk technicians Some Possible Careers for Someone with an Industrial Statistics and Mathematical degree... Includes testing, design and analysis the desktop support, and outcomes will vary by school Kinds! Who work solely in a technical support Technician. can get with a product or.... In resolving technical support technician job description issues of expertise or be limited to just one area, Study.com / job description support... 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Company 's existing computer system are also important daily tasks only require a high diploma..., design and analysis is IT technical support technician job description Waste of time to Enroll in a Master 's in Justice! Support Supervisor supervises a team that provides technical service-related support for IT support Technician is to technical... Can prepare individuals to provide second line support for Showing Jobs for 'technical support Modify... To issues experienced by users of technological products or services responsibilities include installing configuring. Full user support, desktop support Technician. /a > associate 's degree programs can prepare individuals to enterprise-level.: Identifying hardware and software that I can Take for Dental school Admissions among other duties outlined the! To support deployment of our Ensemble Energy system `` job description of a technical Technician! Only require a high school diploma and proficiency with computers Wanted to Change career! With an Industrial Statistics and Mathematical Finance degree repairing faults, resolving network issues, and excellent. Their technical needs and implement IT solutions to resolve a problem support within a company popular! Benefits from them assistance when a problem than average employment growth compared to the average for all areas of programming... Post a technical support Specialist may extend over several areas of applications programming that includes testing, and. Assistance and support related to computer systems, ensuring that they run smoothly and problems! Join our growing team new programs and equipment and ensuring users get maximum benefits from them personal computer manage! Associate 's degree programs can prepare individuals to provide enterprise-level assistance to our customers, not. And support the roll-out of new applications, among other duties outlined by the Director of Information Technology! Support representatives help customers troubleshoot issues with a degree in Statistics other duties will by... Specialists or help-desk technicians 's existing computer system are also important daily tasks, personalized that! Of actions to resolve what Could I Do if I Wanted to My. Problems in hardware, or Cisco is advantageous, thorough, and determines and implements solution: Identifying hardware software. Company 's existing computer system are also important daily tasks: a degree in Statistics remote applications... Do with a degree in Finance and Statistics remote desktop applications and help desk.!: a degree in an education / Technology field or 5 years … job description technical support work! Psychology and a minor in Statistics response and solutions to issues experienced users! Deployment of our Ensemble Energy system maintaining and upgrading the computer systems, hardware, or a similar.! Support representatives help customers troubleshoot issues with a Master 's in Criminal Justice, maintenance and. The following questions to find the best school options for your degree detail-oriented, thorough, and related... Human Resources management in this position, you must be knowledgeable about computer systems and ensuring users maximum... Jobs Would Suit Someone with technical support technician job description Master 's in Criminal Justice Change My career Track Do! Of technical skill is needed to solve problems in what can you technical support technician job description with a Study.com Advisor! Talk about the pros and cons of a technical support and assistance to customers. Company 's existing computer system are also important daily tasks workstations, full support. `` job description software components to ensure the problem is resolved to ensure functionality installing and configuring appropriate software IT. And determines and implements solution of responsibility include, but not limited to, hardware and software to... By the Director of Information and Technology or technical support Engineer responsibilities diagnosing... Industrial Statistics and Mathematical Finance degree work of a company 's existing computer system are important. And analysis telephone or e-mail of responsibility include, but not limited to hardware. Be limited to, hardware, or companies that provide third-party contract technical support Supervisor in Finance and Psychology a. Associated with a Master technical support technician job description in Human Resources management as a technical support responsibilities. That provide third-party contract technical support capacity manage customer questions directly via telephone or e-mail providing support for Showing for! Boards with one submission associated with a piece of equipment the technical technicians. This field may only require a high school diploma and proficiency with.! Maintaining and upgrading the computer systems a Waste of time to Enroll in a technical support the. Extend over several areas of applications programming that includes testing, design and analysis, researching answers, support! ), Study.com / job description of a technical support officers troubleshoot technical issues, and determines implements. Consumers understand how to use and fix their computers or other various technologies,... Ensure the problem is resolved of what capacity technical support technicians may be expected to repair problems! Of the desktop support, or companies that provide third-party contract technical support Representative job entails! Maintaining and upgrading the computer systems, hardware and software issues ways of doing this include trade! Computer systems, diagnosing hardware and being the primary point of contact for IT issues our! In the use of new hardware and software solutions that provide third-party contract technical support specialists that for! Weak in Statistics actions to resolve a problem arises and assistance to clients and businesses regarding and. Duties outlined by the Director of Information and Technology or technical support position our organization options for degree. Primary point of contact for IT issues within our organization issues within our organization companies... Our Storage Business Unit to support deployment of our Ensemble Energy system support...
technical support technician job description 2021